1. Who We Are
FreeVM HCI Community Edition is a free hyper-converged infrastructure platform. The data controller responsible for your personal data on this website is FreeVM HCI, contactable at privacy@freevm.net.
2. What Personal Data We Collect
We collect the following categories of personal data:
- Account and contact data — name, email address, company, phone number, country — when you fill in a contact form, partner application, support request, or download form.
- Technical data — IP address, browser type and version, operating system, screen resolution, referring page, and pages visited — collected automatically when you browse our site.
- Cookie data — small text files placed on your device — governed by our separate Cookie Policy.
- Support and telemetry data — when you opt in, anonymous usage statistics, error logs, and cluster health summaries from your FreeVM HCI deployment.
3. How We Use Your Personal Data
We process your personal data for the following purposes under the lawful bases indicated:
- To respond to your enquiries (sales, support, partner) — lawful basis: performance of a contract / pre-contractual steps.
- To deliver and improve our products — lawful basis: legitimate interest in product improvement.
- To send you updates you have subscribed to (release notes, security advisories) — lawful basis: consent, which you can withdraw at any time.
- To protect our site and users (fraud prevention, abuse detection, security) — lawful basis: legitimate interest.
- To comply with legal obligations — lawful basis: legal obligation.
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies as described in our Cookie Policy. You can manage your cookie preferences at any time via the consent banner that appears on your first visit to this site.
5. Sharing of Personal Data
We do not sell your personal data. We share personal data only with:
- Service providers — hosting, email delivery, analytics, and customer support vendors bound by data-processing agreements.
- Resellers and partners — only when you submit a partner-application form that nominates a specific partner.
- Authorities — when required by law or to protect our legal rights.
- Successors in business — in the event of a merger, acquisition, or sale of assets.
6. International Data Transfers
Personal data may be transferred to and processed in countries other than your country of residence. Where required (for example, for transfers out of the European Economic Area or the United Kingdom), we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
7. Data Retention
We retain personal data only for as long as necessary:
- Contact-form and partner-application data: up to 24 months after the last interaction.
- Support tickets: up to 36 months after closure.
- Server logs: up to 12 months.
- Aggregated analytics: indefinite, in non-identifiable form.
8. Your Rights under GDPR
If you are in the European Economic Area, the United Kingdom, or a jurisdiction with equivalent privacy laws, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete personal data.
- Request erasure of your personal data (“right to be forgotten”).
- Restrict or object to processing of your personal data.
- Receive your personal data in a portable, machine-readable format.
- Withdraw consent at any time, without affecting prior lawful processing.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email privacy@freevm.net. We will respond within 30 days.
9. Children’s Privacy
Our products and services are not directed to children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
10. Security
We protect personal data using administrative, technical, and physical safeguards appropriate to the risk, including encryption in transit (TLS 1.3), encryption at rest, role-based access control, audit logging, and regular security reviews. No method of transmission or storage is, however, 100% secure.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be announced on this page with a revised “Last updated” date. Continued use of the site after a change indicates acceptance of the updated policy.
12. Contact
For any questions about this Privacy Policy or our data-handling practices, contact us at privacy@freevm.net.